Frequently Asked Questions

Getting started

1.) How do I create an account?
Before placing an order, you need to create an account. Click the "Join Free" link at the top and full fill your personal information, after that, click the "Register Now" button. That's easy.

2.) How do you protect my personal information?
Your personal information is very important to us. We are committed to taking the maximum reasonable measures to protect your personal information from theft, misuse and alteration. We use 2048 Bit SSL for our web site security. ?For more information, please read our Privacy Policy.

3.) If I don't want to register an account, can I buy online?
Yes, you can check out as a guest, and we will not create an account for you. However, Join free is simple, and you could easier purchasing, order tracking and the future updates.

4.) How do I update my profile?
Please login your account, and edit your personal information and password etc.

5.) How do I contact Merchandise-Sourcing.com?
You could contact Merchandise-Sourcing.com by telephone, fax, email, contact form or Skype online. That's easy.

6.) Do you have a catalog?
In being an Eco-friendly company, we don't have the printed catalogs, we update our website daily various of promotional products & information as you need. If you do not see what you require, please contact us and will do our best to find it for you.

Ordering

1.) Can I order a sample?
Yes, We'll send you our sample as soon as quickly to your delivery address. Please note that we will have to charge you for the sample charges and shipping cost. These charges are refundable after you place an order.

2.) Do I need to reach the MOQ?
Yes, you will see the minimum quantity shown on the each product page, you can order any quantity as long as you reach the MOQ.

3.) Can I buy different items in an order?
Yes, you could add different items to the shopping cart then checkout, or send us the purchase order with different items and special requirements as you want.

4.) Can you add my logos on your products?
Yes, We could custom made the products with your logos. Please send us your artwork, we accept the format of .ai, .cdr, .pdf (300dpi).

5.) Can I get a proof?
Yes, Please tell us where do you need to place your logo, and then our designer will draw a graphic with your logo. We'll let you satisfy with the proof?

6.) Can I get a pre-production sample?
Yes, We'll make the pre-production sample and send you immediately. Please note that we will have to charge you for the sample charges and shipping cost. These charges are refundable after you place an order.

7.) How to buy online?
If the price of item is available, you could buy it online.

1. View the item description and select the available options;

2. Input the quantity and add to your shopping cart;

3. The item may has a minimum quantity to buy, modify the MOQ or contact us;

4. Check the cart and click the "Checkout" button or "Continue Shopping" button;

5. Choose the payment method & shipping method and confirm your order;

6. After we received your payment, we'll delivery your order within 3-5 working days;

7. It takes 3-35 days for delivery to your hands. (The shipping time is based on the different shipping methods and other conditions)

8. Receive & satisfied with your ordered item(s), Order finished.

8.) How to order?
If the price is not available, or you want to buy large quantity and want to get the best price, you could send us an inquiry with your requirements, including the materials, product size, color, quantity, logo, packing, delivery time etc, our sales team will quote you within 24 hours.

Please don't hesitate to feedback your decision or you need any assistance.

Place an order is simple and welcome. Send your Purchase Order to our sales team and make the payment of deposit, and we'll start the pre-production samples for your approval.

When the pre-production samples are approved, we'll start the mass production for your order.

Our production lead time is 5-60 days, based on your order quantity or the materials are available for processing your order.

Our QC team will go to check the quality of your order before shipment, and then you pay the balance amount.

We cooperate with the worldwide logistics to minimize the shipping cost and help you to do the customs clearance & transportation to your address, so you don't cumber with the shipment.

It takes about 2-5 weeks ocean shipping or 3-7 days by Air from China to Asia, Middle East, Africa and Americas. Wait for delivery to your hands.

Payments
What are the payment methods?
We accepts payments in the following methods:


1.By Credit Cards / Debit Cards

VISA, MasterCard, American Express, Diners, JCB, Union Pay.

2.By Paypal

www.paypal.com

Paypal is the safer, easier way to pay online. Own an account, Register at www.paypal.com.

3.By Western Union

www.westernunion.com

Western Union is a global leader in money transfer services, enabling people worldwide to send and receive money fast.

4.By Moneybookers

www.moneybookers.com

Skrill (Moneybookers) is the cheaper way to send and receive money worldwide. You could signup your own moneybookers account at Skrill website.

5.By Moneygram

www.moneygram.com

With MoneyGram send funds securely to more than 190000 locations in more than 190 countries around the world—without the need for a bank account.

6.Bank Transfer

You could go to the Bank near you and made the T/T payment.

*Your order will be shipped when we received your pay amount.

Delivery
1.) What's the shipping methods & delivery time?
1. Your order will be processed approximately 2-3 working days.
2. The Estimated Delivery Time: 5-40 days based on the shipping methods you chose.
3. Our shipping methods are ePacket, China Post Airmail, DHL, FedEx, TNT, UPS, EMS, Air freight, Sea freight.

Shipping methodsEstimated Shipping Time
    Express5-7 DAYS
  Express5-15 DAYS
 ePacket (economy express)7-15 DAYS
  Air Mail15-26 DAYS
 SF Express5-15 DAYS
 Air 5- 7 DAYS
 Sea15-40 DAYS


4. We offer free shipping for some items by ePacket or China Post Airmail.
5. We don't responsible for any delay caused by the bad weather, customs clearance or customs inspection.

2.) Can I track my order?
Yes, Please login your account, view the order history and then you see the order status. You also could input your email and order ID to track your order, click the link: https://www.merchandise-sourcing.com/track_order.